Delivery Information

Delivery charges

Iron Chef Knives ships to Australia and world wide.
You will not be charged a delivery charge for orders over $150 for deliveries within Australia.
An extra fee may be applicable for urgent deliveries (see Urgent Deliveries - Australia)
Delivery charges include handling, administration and packaging fees.

Australia
* A flat-rate delivery charge of $20 will be applied to orders under $150
* Delivery is by Fastway Couriers or Australia Post (Registered Mail).


International
* Iron Chef Knives offers international shipping
* Shipping fees and delivery times can be obtained by contacting Iron Chef Knives by email or phone
* All payments to be made in Australian dollars ($AUD) only.
* International orders may be subject to local duties and taxes depending on value of items and destination country. Gifts may or may not be subject to local duties and taxes. These fees are to be paid by the customer/recipient in the destination country.


Delivery risk and insurance

Australia
* If your package is sent within Australia, your parcel is fully insured by Iron Chef Knives. All orders sent by Australia Post and Fastway Couriers must be signed for.

International
* In the rare occasion that your parcel has been lost in the postal system Iron Chef Knives will take responsibility and organise a full refund or another item to be delivered. However, if the article has been signed for at the destination country Iron Chef Knives cannot take responsibility.
* All International orders must be signed for by the recipient.


Delivery Time

Australia
* Your order will be shipped out within 1-2 working days after receiving payment 
* Delivery times can take 2-7 business days depending on your location (excluding Public Holidays and Christmas period)
* Standard delivery is via Fastway Couriers or Australia Post (Registered Mail) 
* All Registered Mail and Fastway Couriers parcels must be signed for

* If no-one is available at the time of delivery and
- if your parcel is sent by Australia Post-Registered Mail, your parcel will be sent to the nearest Australian post office and a card will be left for you to collect your items.
- if your parcel is sent by Fastway Couriers, you will receive a calling card to organise another delivery time.

* We will make every effort to ensure that your order is delivered within the estimated delivery time however due to circumstances outside of our control your order may be delayed. Iron Chef Knives cannot guarantee delivery time frames.

Urgent deliveries - Australia
* If you would like an urgent delivery than please email your request to: ick@ironchefknives.com.au 

International
* Shipping fees and delivery times can be obtained by contacting Iron Chef Knives by email or phone
* All payments to be made in Australian dollars ($AUD) only.
* International orders may be subject to local duties and taxes depending on value of items and destination country. Gifts may or may not be subject to local duties and taxes. These fees are to be paid by the customer/recipient in the destination country.